ServiceNow lays off employees again, affecting staff in the US, UK, and India

ServiceNow has launched a fresh round of layoffs affecting staff in the U.S., U.K., and India, with no specific headcount disclosed. The company recorded $87 million in severance and related costs in Q3 and $167 million over the first nine months of 2026, framing the cuts as restructuring tied to AI-driven efficiency and hiring in strategic roles. ServiceNow aims to keep total headcount flat through the end of 2026 and expects the adjustment to be largely complete by then. The move follows repeated layoffs since at least July, when hundreds of employees, including staff in Israel, were affected. ServiceNow shares have fallen more than 30% year-to-date. Investors will watch whether AI-focused hiring and cost savings show up in margins and guidance in coming quarters.